Hotel management is not an easy task. Most of the times, Professionals must be working when everybody is resting. In fact, most of the time their work will be to guarantee customer’s relax. Thus, it is very important to improve students skills regarding the field of customer’s satisfaction.

Future professionals must be active and dynamic. Work in this sector is exhausting, so active people can endure this challenges much more easily.

Future professionals will meet many different people (staff, customers, etc) and to have a way with people is very necessary. At the same time being motivated allows to face problems as if they were just challenges, as if it was good fun.

Empathy is not enough, Professional must be participative and being able to be part of a work team, which sometimes is not easy.

Language skills are the best tools to reach customers. They open many doors in the labour market and enrich the perception of a global and international hotel sector.

It is necessary to be able to adapt to the different situations and to work against the clock in changing environments. As well as getting used to the “management by objectives” business strategy.

General knowledge is also very important, it is a strong effort but, this way, it is easier to reach customers, no matter where or which culture they come from.